Orders placed on this website are processed within a reasonable time after payment confirmation. As our products are handmade, preparation time may vary depending on the product and order volume.
Shipping Costs
Shipping costs are calculated during the checkout process and displayed before the order is confirmed.
Delivery Times
Delivery times are estimated and may vary depending on:
• Destination country
• Shipping carrier
• Customs procedures
• Circumstances beyond our control
ARTAORA is not responsible for delivery delays caused by shipping companies, customs, or force majeure events.
Customer Responsibility
Customers must provide accurate shipping information. ARTAORA is not responsible for orders delivered to incorrect addresses provided by the customer.
International Orders
For orders outside the European Union, customs duties, import taxes, or additional fees may apply and are the responsibility of the customer.
Failed Delivery
If an order is returned due to failed delivery, incorrect address, or failure to collect the package, reshipping costs may be charged to the customer.
Contact
For shipping inquiries, customers may contact us via email: [email protected]
