1. Right of Withdrawal
In accordance with European consumer protection law, customers have the right to withdraw from a purchase within 14 calendar days without providing any reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise this right, you must notify us of your decision to withdraw by email.
2. Returns and Refunds
Customers have the right to return products purchased from this website within 14 calendar days from the date of delivery, in accordance with European consumer protection regulations.
To be eligible for a return:
• The item must be unused
• The item must be in its original condition
• The item must be returned in its original packaging
• Proof of purchase must be provided
Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.
Once the returned product has been received and inspected, the refund will be processed within 14 days using the same payment method used for the purchase.
3. Exceptions
Customized, personalized, or made-to-order products cannot be returned or refunded unless they are defective or damaged.
4. Damaged or Incorrect Items
If a product arrives damaged, defective, or incorrect, the customer must contact us within 48 hours of delivery and provide photographs of the damage. We will arrange a replacement or full refund including shipping costs.
5. Contact
For any questions regarding returns, refunds, or withdrawal, please contact us at: [email protected]
